Design is typically done in one of two ways:

Listen to everyone. Survey all of the stakeholders and come up with a compromise that everyone can live with. Unfortunately, this method caters to the lowest common denominator, and more often than not it produces a result that satisfies no one. Conflicting preferences and needs neutralize each other, and no one gets what they want.
Listen to experts. Instead of going to the stakeholders for information, follow the guidance of experienced practitioners. Again, this method has problems. It often produced cookie-cutter designs, with elements copied and pasted from previous projects. The end result does not suit the specific context, nor the stakeholder’s needs.

Lorissa advocates a third way:

Listen to the evidence. Lorissa conducts careful, customized research to determine how to optimize the built environment, its processes, and the health of its human occupants. She then produced evidence-based designs and strategies that address the stakeholders’ and patients’ needs without falling into the trap of the lowest common denominator. This sometimes means that processes need to change in order to contribute to human thriving and business success, but these changes result in space with greater strength and vitality.