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August 2014

ASHE Annual Conference and Technical Exhibition

August 4, 2014 - August 6, 2014
McCormick Place,
2301 S Dr Martin Luther King Jr Dr
Chicago, IL 60616 United States

Abstract The health care facility and campus sets the stage for every patient experience, including those measured by the Hospital Consumer Assessment of Healthcare Providers and Systems survey, otherwise known as HCAHPS. Join us for a panel discussion about the critical role that the facility management team plays as a component of an integrated bundle of solutions.The session will be led and moderated by Lynn Kenney, Sr. Analyst, ASHE. Panelists will include Paul Shackelford, MD Senior VP-Medical Affairs Vidant Health…

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September 2014

West Michigan Interprofessional Education Initiative

September 18, 2014 - September 19, 2014
Grand Valley State University’s Richard M. DeVos Center – Loosemore Auditorium,
401 Fulton Street West
Grand Rapids, MI 49504 United States
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“Making Hospitals Healthier”   Lorissa Keller MacAllister, BSW, AIA, NCARB, LEED, AP, EDAC Founder and President, Enviah   Purpose of Presentation. We need a new paradigm for healthcare facility design. Currently, we design spaces to facilitate the existing culture and processes, based on assumptions about the environmental impact on patients and staff. This presentation will argue that the built environment and internal processes should instead be mutually aligned with the metrics of human thriving and organizational success. A healthcare facility…

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November 2014

Healthcare Design

November 15, 2014 - November 18, 2014
San Diego Convention Center,
111 W Harbor Dr
San Diego, CA 9210 United States

Lorissa will give two different presentations during this event:   Speakers: Lorissa MacAllister, Dr. Bonnie Sakallaris “Are your Environments Healing?” The Intersection of Evidence-Based Design and Healing Spaces: Is there a Distinction? Throughout history there have been physical spaces that held sacred meaning, spaces where people went to experience healing. The Samueli Institute definition of healing is the process of repair, recovery and return to personal wholeness. Healing may or may not involve cure. What are the characteristics of physical…

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March 2015

2015 PDC Summit- International Summit & Exhibition on Health Facility Planning, Design & Construction

March 16, 2015 @ 9:45 am - 10:45 am
Henry B. Gonzalez Convention Center,
200 E. Market St.
San Antonio, TX 78205 United States
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In this roundtable presentation, members of the ASHE HCAHPS task force will explain a suggested plan of action for incorporating attention to the patient experience into other, routine activities. Also introduced will be checklists, forms, case studies, and other resources from a recently published ASHE monograph on how facility staff can help improve HCAPHS scores. The presenters will also facilitate audience discussion of questions about attendees HCAHPS challenges and brainstorming of solutions. This session will enable attendees to: Describe facility…

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May 2015

Final Thesis Defense – School of Architecture

May 7, 2015 @ 10:00 am - 12:00 pm
Architecture West Room 217 Dean’s Office Conference Room,
North Ave NW
Atlanta, GA 30332 United States
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Thesis Title: Measuring the impacts of hospital nursing floor and patient room layouts on patients’ experience with care in a major teaching hospital

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EDRA446 Conference

May 29, 2015 @ 8:30 am - 9:30 am
Westin Bonaventure,
404 S Figueroa Street
Los Angeles, CA 90071 United States
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hile a growing body of literature suggests that the layout of inpatient hospitals impacts a range of outcomes such as noise, falls, and mortality, the research has not yet addressed how layout impacts patient experience of care. Experience of care is of growing importance to hospitals because of their commitment to patients and because it is increasingly linked to payment and is reported publicly.

This study bridges this gap by exploring the relationship between layout of the inpatient room and patient satisfaction scores. The study examines 21 units over 2 to 5 years at a large teaching hospital. This study uses space syntax and other spatial measures to analyze layouts and explores the association with standard patient satisfaction measures, including both HCAHPS and Press-Ganey surveys. The study investigates how layout can be measured and especially how layout might impact the engagements of caregivers as they enter the patient room. Preliminary results show that room layouts which allow care givers to maintain eye contact substantially improve the patient perception of care with their care from the caregiver.

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June 2015

PlaneSolutions Webinar

June 3, 2015 @ 1:00 pm - 2:00 pm

As healthcare becomes increasingly focused on the experience provided to patients, research has indicated that the culture of an organization is central to patient satisfaction. This session will introduce participants to the idea that organizational culture can be influenced by the built environment and that the confluence of the two factors can have a significant impact on patient satisfaction. The presentation will review evidence from research-based case studies which illustrate these ideas in action. Participants can expect to walk away with a new outlook on the importance of patient and staff perception of the built environment and insight into the cultural aspect of patient satisfaction.

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September 2015

ASHE Webinar

September 16, 2015 @ 12:30 pm - 2:00 pm

The Impact of the Built Environment on Patient Satisfaction

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