Lorissa MacAllister, PhD, AIA, NCARB, LEED AP, EDAC, has won the prestigious New Investigator Research Award from the Center for Health Design’s Research Coalition. Her research project, “Improving Patient Satisfaction and Experience through Supportive Design,” builds on her dissertation, where she discovered that design factors such as room layout predict patient perceptions of physicians and
The Impact of the Built Environment on Patient Satisfaction
Tuesday, August 18th was a proud day for North Ottawa Community Hospital as they broke ground on the expansion and renovation of their new Emergency Department. This project aims to not only design a new space, but to create an entirely new approach to care that is largely focused on community health and awareness. Tuesday
As healthcare becomes increasingly focused on the experience provided to patients, research has indicated that the culture of an organization is central to patient satisfaction. This session will introduce participants to the idea that organizational culture can be influenced by the built environment and that the confluence of the two factors can have a significant impact on patient satisfaction. The presentation will review evidence from research-based case studies which illustrate these ideas in action. Participants can expect to walk away with a new outlook on the importance of patient and staff perception of the built environment and insight into the cultural aspect of patient satisfaction.
hile a growing body of literature suggests that the layout of inpatient hospitals impacts a range of outcomes such as noise, falls, and mortality, the research has not yet addressed how layout impacts patient experience of care. Experience of care is of growing importance to hospitals because of their commitment to patients and because it is increasingly linked to payment and is reported publicly.
This study bridges this gap by exploring the relationship between layout of the inpatient room and patient satisfaction scores. The study examines 21 units over 2 to 5 years at a large teaching hospital. This study uses space syntax and other spatial measures to analyze layouts and explores the association with standard patient satisfaction measures, including both HCAHPS and Press-Ganey surveys. The study investigates how layout can be measured and especially how layout might impact the engagements of caregivers as they enter the patient room. Preliminary results show that room layouts which allow care givers to maintain eye contact substantially improve the patient perception of care with their care from the caregiver.
Designing a new building can take months. Designing a new care model takes years. By leveraging a new building program as a catalyst for cultural transformation, North Ottawa Community Hospital has created a rallying point for cultural change within the organization. The building is a tool for it occupants. It can hinder, and create obstacles,
Thesis Title: Measuring the impacts of hospital nursing floor and patient room layouts on patients’ experience with care in a major teaching hospital
In this roundtable presentation, members of the ASHE HCAHPS task force will explain a suggested plan of action for incorporating attention to the patient experience into other, routine activities. Also introduced will be checklists, forms, case studies, and other resources from a recently published ASHE monograph on how facility staff can help improve HCAPHS scores.
So the New Year has rolled in and you have made a commitment to eat healthy and exercise in order to be a healthier you. Have you thought about what environment you might need to support this resolution? A recent study showed that the environment, in particular lighting levels and music, in which you consume your
Lorissa will give two different presentations during this event: Speakers: Lorissa MacAllister, Dr. Bonnie Sakallaris “Are your Environments Healing?” The Intersection of Evidence-Based Design and Healing Spaces: Is there a Distinction? Throughout history there have been physical spaces that held sacred meaning, spaces where people went to experience healing. The Samueli Institute definition of